Statement About HONOR ID and Privacy
Last updated: March 1, 2024
HONOR ID is a basic service provided by Shenzhen Honor Software Technologies Co., Ltd. (hereinafter referred to as "HONOR", "we", "our", or "us") to help you better use your device and enjoy a convenient and fast experience. HONOR takes your personal information and privacy seriously and is committed to taking appropriate security measures to protect your personal information in accordance with relevant laws and established industry security standards.
After you log in with your HONOR ID on your phone, your HONOR ID will be used as a pass for HONOR's terminal services to ensure consistent user experience and security authentication for HONOR Club, HONOR Store, HONOR Choice, My HONOR, and other services provided by other HONOR terminal devices or relevant partners. HONOR ID also serves as your HONOR premium member, supporting membership benefits.
We have built a robust risk management system to protect your rights, the rights of other users, and ours, to prevent illegal activities such as fraud and reduce credit risk.
Your HONOR ID will be linked to your device to provide better services and support.
How Do We Collect and Use Your Personal Information
We will collect and use your personal information based on the purposes described in this statement and in accordance with the principles of lawfulness, legitimacy, necessity, and transparency. If we use your personal information for other purposes not specified in this statement or collect your personal information for other specific purposes, we will inform you reasonably. If your consent is necessary, we will obtain your consent before using your personal information.
To provide you with this service and fulfill our contractual obligations, HONOR will process and use your personal information for the following purposes:
Collection and Use of Personal Information for Basic Identity Management
Using HONOR ID
When you create an HONOR ID, we will collect the HONOR ID you enter, your device identifier, and network information. When you complete additional information on your account, we use that information to provide you with a better service and experience. For example, we use your date of birth to determine the age of the HONOR ID holder and provide appropriate services accordingly.
When you log in to your HONOR ID, we will collect your device identifier, network information, and browser settings. You can also log in to your HONOR ID with a linked third-party account, such as a WeChat account. The nickname and profile picture you set in your third-party account may be used as those of your HONOR ID. After you log in with your HONOR ID on your device, you will be automatically logged into other services we provide (such as HONOR Club, HONOR Store, HONOR Choice, and My HONOR) when you use them. These services will use the information associated with your HONOR ID. Your HONOR ID will also be your HONOR premium member. Your ID information (including your phone number) will be used as the membership identifier when you become a member to calculate your credits and points. For details, please refer to the Statement About HONOR Premium Member and Privacy (https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1122&country=cn&branchId=0&langCode=zh-cn).
Alternatively, you can use your enrolled fingerprint information to sign in instead of your account password, which will only be stored in a secure and trusted area of your device.
You can also use your HONOR ID to log in to third-party services. The third-party service providers will obtain the information associated with your HONOR ID that you consent to share. You can go to Settings > Account center > Privacy center > Permission management to manage your account permissions.
You can share the content that you selected with your family by enabling Family Sharing. When you enable Family Sharing, we will use your family member relationship information and account information to facilitate you to share content with your family.
Real-Name Authentication
You can complete the real-name authentication in your HONOR ID so that you can use your real-name information while using applications. During real-name authentication, we will encrypt the information on your valid ID card, including your name and ID number , and transfer it to our service providers to check and verify your identity. If we need to further confirm the accuracy of the information you provide, we may also need the ID photo and your face image/video . We do not keep your ID photo and face image/video information .
After you complete your real-name authentication, we will validate/update your age information (e.g., date of birth ) of your HONOR ID to ensure that the appropriate services can be provided to you.
We will store the valid ID information you provide in an encrypted form and show it anonymously on the device. To meet national laws and regulations and the provisions of regulatory agencies, other HONOR services (such as HONOR Club) will use your real-name authentication information. Meanwhile, to provide the necessary services, your real-name authentication information will be provided to third-party services but only after your express consent and confirmation.
Collection and Use of Personal Information for Basic Device Management
Device Interconnection
When you purchase our devices and log in to HONOR ID, your HONOR ID can be used as a pass to provide you with a consistent interconnection experience. You can go to Account center > My devices to manage the devices logged in to your ID previously. When you use Bluetooth to pair multiple devices, we will collect your Bluetooth device identifiers for smart accessory connection and store this information on our servers for device authentication purposes. When you use the devices for Smart Home or Health and enable related services, HONOR ID will be used to obtain your device identifiers for display purposes only.
Find Device
You can use the Find Device feature after logging in to your HONOR ID on your device. Find Device will be enabled automatically when your login method meets the requirement, such as login with both the password and SMS verification code. You can locate your device (the system will turn on Location to find the device), ring, or lock the device, erase data, and prevent the device from being rooted or reactivated without your HONOR ID and password. If your Bluetooth device is paired with your phone and has the Find Device feature, you can also locate and ring that device. To locate the device, with authorization from your HONOR ID, we will check the last reported location information of the device. In this regard, we will collect your account information, device identifier (UDID), and precise location information of your device. When locating the device, we will collect your precise location information every 90 seconds until you end the search for the device. If you turn on "Send the last location", your device will report its last precise location information to the server before running out of battery.
When you turn on the "Enable mobile data remotely" function and the device cannot be located because it is offline, you can tap the offline device on the device list to trigger the SMS connection. The command related to finding the device will be sent by SMS to turn on the mobile data for the offline device. When you use any of the Find Device, "Play ringtone", "Lost mode" or "Erase data" functions of this offline device, the SMS connection command will also be triggered. To provide you with the "Enable mobile data remotely" function, we will collect the number of the SIM card inserted into your device. If another SIM card is inserted, we will collect the new SIM card number and delete the original SIM card number immediately.
If the "Lost mode" is enabled for the device, you can set the SIM card password (PIN) remotely, and when the device is rebooted or the SIM card is inserted/removed, the SIM card password will be required. For this, we need to process the device identifier. We do not store your SIM card PIN.
In addition to the above functions, Find Device can display the current SIM card number and network information to increase the likelihood of finding your device in case you lost it.
Lost mode can lock the device and make it report location data every 10 minutes. Your device's location data will all be encrypted and kept for 24 hours only. When you unlock the device, the reported location data will be erased automatically.
When you use these functions on the website (https://cloud.hihonor.com) of Find Device, we will collect your browser settings, IP address, cookies, and data usage information to improve our services. You can turn Find Device on or off at any time on its home page.
HONOR Cloud
Please be aware that the services and features we provided may vary depending on your system version but will not exceed the scope described in this statement.
(3.1) Data Sync
HONOR Cloud provides users with Data Sync feature to help them sync their data to HONOR servers. Any change in data on your device and the Cloud will trigger the sync and keep it up to date across devices you have logged in and have HONOR Data Sync enabled, including:
Information about paired Bluetooth devices
Calendar events
Account numbers and passwords in the HONOR Password Vault
Notes
Contacts
Wi-Fi
Gallery;
HONOR Docs
You can go to Settings> Account center> Data sync or HONOR Cloud to manage the data sync between your device and the Cloud by turning on or off the switch of the corresponding data. To provide data sync services, we need to process the following information about you: device identifier (UDID, SN), HONOR Account related information, operating system version, network information, and the data you synced.
In addition, you can also use the “Picture Transfer Assistant” on the PC to upload local photos/videos to the cloud for synchronization.
(3.2) Cloud Backup
Cloud Backup can help you back up your data to HONOR servers so that you can restore your data on a new device quickly. When the device that you have logged in meets the conditions for Wi-Fi, available storage, and power level, you can turn on automatic backup (once every 7 days) or manually back up your data, including:
System app data: contacts, calendar events, messages, call logs, recordings, and call recordings
System settings
Third-party app data: WeChat
You can turn on or off data backup by going to Settings> Account center> HONOR Cloud> Cloud backup and manage “Backup settings”. Tap specific backup records to delete or restore the backup. To provide Cloud backup services, we need to process the following information about you: device identifier (UDID, SN), HONOR Account related information, operating system version, network information, and the data you back up.
To provide comprehensive data protection, HONOR will encrypt the data you sync and back up. For example, HONOR Password Vault uses end-to-end data encryption technology and decrypts the encrypted data only on devices that are logged in to your HONOR ID and have been trusted by you. The encrypted content can't be parsed in the Cloud, and HONOR can't obtain the plaintext from it.
(3.3) Cloud membership
When your cloud storage is insufficient, you can subscribe to HONOR Cloud VIP plans to store more data in the larger storage and continue to enjoy the data sync and backup services.
You can go to Settings > Account center > HONOR Cloud > Renewal management to view and manage your subscriptions and auto-renewals. To provide the service, we need to process your device identifier, HONOR ID information, basic device information, network information, and VIP purchase records.
Coupons: You can get various coupons by participating in activities to enjoy the exclusive content provided by the platform. When you receive and use coupons, we will collect your account information, country code and language code in system settings, basic device information, network information (IP address), and records of coupon collection and use, so that you can view and manage your coupons at any time and carry out risk control to prevent fraud and other illegal activities.
New-device gift: In order to identify whether you meet the conditions for receiving the new-device gift and issue you new-device membership rights, we may need to process your device identifier (UDID, SN), HONOR Account related information, basic device information, network information, and membership purchase records.
Cloud storage sharing: When Family Sharing is enabled, we will use your family relationship information and account information to support cloud storage sharing between you and your family.
Collection and Use of Personal Information for Basic Account Security and Risk Management
Account security
To protect the security of your HONOR ID, we have set up a variety of identity verification methods, including additional HONOR ID information, security phone number, and emergency contacts. You will need to provide a phone number and email address. When you register an account for your child, the phone number and nickname of that account will also be set as your emergency contact, and the phone number and nickname of your account will also be set as your child's emergency contact. You can also try to recover your password through our self-service function, make an appeal to change your HONOR ID, security phone number, or security email address, and freeze or unfreeze your account. To ensure the security of your account, you will be required to provide your HONOR ID information and personal information for identity verification. We will process the personal information generated from your use of other HONOR services, such as your nickname for HONOR Club and the level of your HONOR Premium Membership for verification purposes. However, such information will not be stored by HONOR ID. You can also enhance your account security with a lock screen password.
We may call you according to the contact information you provide to resolve the problems you encounter while using HONOR services.
Risk Management
To protect the rights of you, other users, and us, we may collect and use your device identifier (UDID, SN), device type, network information, carrier information (such as IMSI), and HONOR Account information for risk management purposes when you perform high-risk operations, such as setting HONOR Account passwords, to prevent socially unacceptable behavior, avoid the dissemination of illegal content and content against platform ecology, limit illegal activities such as fraud, and reduce credit risk. At the same time, we will freeze or even clean up some abnormal accounts identified as sending spam ads, posting pornographic and violent content, and not activating after registration.
Collection and Use of Personal Information for Basic Message Notification Functions
To send you necessary notifications such as HONOR ID service change notification, we need to process your device information, including device model, device identifier, system version, and your push history. We may also use the above information to improve our pushes.
Service Experience Improvement
Based on the information collected above, we will make service experience improvements to enhance the quality and user experience of our current and future product and service offerings.
Help
You can contact online customer service through Help to make inquiries and complaints, for which we will collect your HONOR ID information and your communication records with customer service to provide targeted responses, and we may make follow-up phone/email to confirm that your problem has been solved. You can provide your product suggestions, complaints, and compliments by going to Help > Feedback, for which we only collect feedback content, not related to your personal identity. Please note that you do not enter your personal information into the "Problem descriptions and suggestions". To better assist us in locating the problem, you can go to Help > Feedback > Tap the icon in the upper right corner and go to "Log upload". For this, we will collect your HONOR ID information and your uploaded logs.
The specific services and features we provide to you may vary depending on your device but will not exceed the scope described in this statement and will ultimately be subject to the services actually presented on your device.
Required Permissions
Phone (Device information): To provide you with functions such as "Account login", "Find Bluetooth earbuds", "Enable mobile data remotely", or "lock SIM card lock remotely", your phone (device information) permission is required to obtain your device identifier. Turning off this permission may affect the use of basic services.
Messages: Some services require SMS verification codes to verify your identity. This permission is used to fill in the verification code automatically, but you can also fill in it manually. This permission is also necessary for backing up and restoring SMS/MMS.
Camera: This permission is used for account login by QR code, taking ID photo, face image/video for speedy data entry, etc. You can turn on or off this permission.
Location: This permission is used to set up your region quickly. If you use Find Device to locate your device, this permission is necessary.
Phone (Phone call): This permission allows you to call the phone number displayed on the Find Device screen when you are looking for your device. You can turn off this permission at any time without affecting other features.
Contacts: Some services require you to fill in emergency contact and family information. Enabling this permission helps you select contacts, but you can choose to do it manually. If you use HONOR Cloud, this permission will be used to back up and restore contact information. This permission is necessary to provide this service.
Storage: This permission is required to store necessary app configuration files and the content you choose to download, or to read the content you need to upload or sync. When you use HONOR Cloud, this permission is required to read, modify, and delete local images and files, and to sync, back up, and restore images, documents, and app configuration files.
Notifications: This permission is used to send you notifications.
Calendar: This permission is necessary for backing up and restoring calendar events.
Call log: This permission is necessary for backing up and restoring call logs.
List of installed apps: This permission is necessary for backing up app data.
The permissions required to provide services and features may vary depending on your device but will not exceed the scope of the permissions granted by you to provide this service.
Protection of Minors
In agreeing to this Privacy Statement, you must ensure that you are at least 14 years of age. If you are under 14, your parents or legal guardian must agree to your use of this app and the Terms of Service of the app. Your guardian can create a child account for you by going to Settings > Account center > Settings > Child accounts. Parents and legal guardians should also take appropriate precautions to protect minors, including monitoring their use of this app.
Child users may only use child accounts, and parents or guardians should ensure that their children are using child accounts.
How Do We Share Your Data to Third Parties
To provide you with improved and quality products and services, certain services of HONOR Account will be provided by our partners. Therefore, we may provide some of your personal information to third-party partners. We will provide your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and only personal information necessary for such purposes. We will require our partners to refrain from using your personal information for other purposes unless your approval is obtained. For details, please refer to List of shared personal data for HONOR Account （https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1193&country=cn&branchId=2&langCode=en-us）.
How Do We Entrust the Processing of Your Personal Information
To provide you with improved and better products and services, we will entrust certain services to our service providers, who will process certain personal information about you at our request:
To send you SMS and email notifications (including verification codes), we will entrust our providers to process your phone number and email address.
When you create/log in to your HONOR ID, we will entrust third parties, including the relevant telecommunication carriers to check and verify your phone number and process such third parties’ feedback to verify your phone number. The feedback information will be deleted immediately after the account is created/logged in.
To perform real-name authentication, we will entrust the providers to process your name, ID number, ID photo, and face image/video , and provide feedback on the authentication results.
For risk management, we may entrust providers to process your device identifier, device type information, network information, carrier information (e.g., IMSI), and HONOR ID information when you perform high-risk operations.
To provide you with better products and services, we will entrust your HONOR ID information and customer service communication records to our affiliate for online customer service, who will process certain personal information about you at our request.
Third-Party SDK Integration
To provide you with improved and quality products and services, some functions may be provided by our partners in the form of software development kits (SDKs). For details, please refer to List of shared personal data for HONOR Account （https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1193&country=cn&branchId=2&langCode=en-us）.
Managing Your Data
To make it easier for you to access, update, modify, reproduce, or delete your personal information and protect your right to withdraw your consent to the processing of your personal information, we have provided you with the following settings in "Account center". You can follow the instructions below to perform such operations:
Access and modify personal information
You can go to Settings > Account center on your phone or tablet to access and modify your information such as the basic personal information (HONOR ID, profile picture, nickname, etc.), security phone number, security email, and emergency contacts.
You can go to Settings > Account center > HONOR Cloud > Renewal management to view and manage your subscriptions and auto-renewals.
Delete personal information
You can go to Settings > Account center on your phone or tablet to delete your information such as the security phone number, security email, and emergency contacts.
To delete your real-name information, go to Settings > Account center > Personal information > Real-name authentication > Tap the upper-right corner > Delete authentication on your phone or tablet.
You can delete your account, manage permissions, and receive subscripted information in Settings > Account center > Privacy center.
You can go to Settings > Account center > Data sync or HONOR Cloud, tap the upper-right corner, select Manage cloud data, select the synced data you want to delete, and choose Delete data to delete the data synced to the HONOR servers through Data Sync. At the same time, data deletion from either your device or the Cloud will trigger a sync, and other devices that have Data Sync enabled will also delete the corresponding data.
You can go to Account center > HONOR Cloud > Manage storage > Cloud Backup to select and delete backup data.
Log information you proactively upload: You can go to Help > Feedback > Tap the icon in the upper right corner > Log upload and swipe left on the upload record to delete logs.
If you have any questions, comments, or suggestions about your data subject rights, please contact us using the information in the How Do You Contact Us section in this statement and exercise your rights.
Data Storage Location and Period
The personal information collected and generated under this service will be stored in the People's Republic of China.
Unless otherwise required by laws and regulations, your personal data will be retained only for the period necessary to fulfill the purposes described in this statement and deleted or anonymized beyond the time set out below.
If you need to use your HONOR Account, we will keep your personal account information mentioned in this privacy statement to ensure your proper access to your HONOR Account and related HONOR services; after you delete your Account, your personal account information will be unrecoverable immediately and all data will be permanently deleted within 6 months.
If you use real-name authentication, your real-name information will be deleted immediately after “deleting this authentication”.
If you use Find Device, the device location information, device identifier, HONOR ID related information, the number of the SIM card with "Enable mobile data remotely" turned on, and the lock screen information set for the Lost mode will be saved for fourteen (14) days. The above information will be deleted immediately after you disable the Find Device, log out of the HONOR ID, or delete the HONOR ID.
If you use HONOR Data Sync, your personal data synced to HONOR Data Sync will be deleted as soon as you delete your HONOR ID.
Your coupon information will be retained for the duration of your customer relationship with us and will be deleted immediately after you delete your HONOR ID. Coupon verification records will be retained for 7 years from the date of collection according to the legal and regulatory requirements.
Your message verification code is only used for verifications and will not be stored.
Personal information collected and processed for user experience enhancement will be retained for one (1) year from the date of collection and deleted upon maturity.
Personal information collected for sending notifications will be anonymized after you log out of your account.
Feedback you proactively upload will be automatically cleaned up within six (6) months from the time of collection.
Personal information collected as a result of your use of online customer service will be retained for three (3) years from the date of your last contact with us.
Personal information collected as a result of your active log uploads will be retained for six (6) months and will be deleted or anonymized when you discontinue the service and delete your account.
If we discontinue our products or services, we will notify you by push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period.
For services that are not available on your device and that you do not use, we will not perform data collection and processing.
We have set up a dedicated personal data protection department (or data protection officer). If you have any questions, comments, or suggestions regarding your personal information, contact us by visiting our Privacy Questions page (https://www.hihonor.com/global/privacy/feedback) and we will respond as soon as possible.
If you are dissatisfied with our response, especially if you feel that our processing or handling of your personal information violates or harms your legal rights and/or interests, you may also seek resolution through external means such as filing a lawsuit to a court of jurisdiction or submitting a complaint to self-regulation associations in the industry or competent regulatory agencies. You may also consult us regarding the available channels for voicing your opinion.
HONOR will always collect and use your information in accordance with our privacy policy. For more information about our privacy policy, please refer to the Privacy and Personal Data Protection Policy (https://www.hihonor.com/global/privacy/privacy-policy/).
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