Statement About HONOR Platform and Privacy
Last updated: March 30, 2022
This HONOR Platform Privacy Statement(hereinafter referred to as "the Privacy Statement" or "this Privacy Statement") applies to you personally and your use of the platform at www.honor.com/za/("the Platform" or "this Platform"), which is a platform consisting of our corporate website . You can login our website to get latest news and updates of Honor phones, themes, reviews, tutorials etc.
This Platform is provided by Honor Technologies Africa Pty Ltd., a company duly incorporated and existing under the laws of South Africa, with its registered office located at 2ND Floor, Building 14, Woodlands, Gauteng, South Africa and whose registered number is 2021/365096/07 (hereinafter referred to as "Honor", "we", "us" or "our").
As the data controller, we understand the importance of your privacy. Please take the time to read this Privacy Statement carefully to understand how we will use your personal data.
This Platform is intended for use by adults. However, for the use of Honor products and services by children, we are fully aware of the importance of taking extra preventive measures to protect privacy and security. Honor identifies whether data subjects are children based on the age of majority defined by laws of the local countries and regions.
This Statement describes:1、What Data Do We Collect About You?2、How Do We Use Your Data?3、How Do We Store Your Data?4、How Do We Share Your Data?5、What are Your Rights and Options?6、How to Contact Us?7、How Do We Update This Statement?
In HONOR Platform services, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any data that enables us to identify you as a user.
We will collect and process the following data:
Account information, including Account ID, User ID, Email, Mobile Phone Number, Nickname, Username, Profile Picture.
Contact information, including Name, Email Address, Phone Number, Postcode, Country, City, Detail Address.
Device Details, including Device Model, Details of Damage/Fault, Date of Activation, IMEI Number, Serial Number, Proof of Purchase, Push Token.
Network Information, including IP Address.
Customer Service Information, including Nickname, Contact Details (Name, Phone Number and Email Address), A Record of your Honor Support Query by Email, Live Chat, Web Form, Hotline or Social Media Direct Messages.
Service Usage Information, including Browsing Records, Clicking Records, IP Address, Search Keyword, Click Activities, URL/Pageview Path, Page Access Time, Cookie ID/Session ID.
To provide you with the requested services, we process the following data for the associated purposes. Unless otherwise stated in this Privacy Statement, you will no longer be able to use the relevant service(s) if you refuse the processing of your personal data for these services.
(1) Log-in: If you choose to log in with your account ID (HONOR ID, Google ID), we will process the information contained in the account ID to provide you access to the services you are logged in to. If you do not want to log in with your account ID, you can continue to use the Platform.
Please note that your HONOR ID Information is shared with us by Honor Information Technology Co., Limited, who is the data controller of your HONOR ID.
(2) Provide customer service including in-warranty repairs: To check your device is within Honor’s limited warranty and repair in-warranty devices, and to communicate with you regarding your repairment, we will process your device details and customer service information. When you query spare parts prices and service centre, we will process your device data, location information, and order information.
(3) Book and track repairs: We will process your account ID information, order information, contact information, device details, and customer services information to enable you to book and track your repairment online or through our customer services, and to collect and deliver devices from your home address or selected collection point.
In addition, we will use your personal data for the following purposes based on your consent:
(1) Customer inquiries: We will process your account information and customer service information to assist you with your questions and queries, troubleshooting, FAQs, and all other customer inquiries.
(2) Marketing: We may use your email and/or phone number and cookie data for marketing purposes, including inviting you to complete customer satisfaction surveys and feedback questionnaires. For more details about our use of cookies, please refer to our Cookie Policy.
(3) To enhance the user experience, Honor may invite you to participate in surveys or questionnaires after you have been using the HONOR product for a period of time. We collect your device details, region, and language settings through this Platform to analyze your experience during HONOR product use.
(4) Callback requests: If you ask us to contact you, we will collect and process your name, telephone number, and email address with your consent.
You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal. For further details, please see section 5: What are Your Rights and Options.
Additionally, we will process your personal data as necessary to comply with legal obligations, including tax and accounting requirements, and to establish or defend our legal rights and/or to prevent, detect and pursue potential fraud attempts or cyber-attacks.
We store your data in data centers located in Singapore.
We will retain your personal data for no longer than is necessary for the purposes defined in this Statement.
The specific retention time of your personal data in relation to this Platform is set out below:
Account information: We retain your account information until you deregister your account, until the service is suspended, or your account is terminated for any other reasons.
Customer service information: We retain your customer service information for up to 24 months from the date of your query, in order to be able to assist with your ongoing and recent enquiries. Chat record, email content and hotline record will be retained for up to 24 months from the date of your last contact with us.
Service usage information: we retain your service usage information for 2 years.
Contact Information, Device Details and Delivery Information for service: We retain your Contact Information, Device Details and Delivery Information for up to 24 months from the date of your last contact with us (including the last time of communication by us for after-sales services), provided that no service has occurred between you and us within the said two years.
Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.
We may share your data in the following circumstances:
Sharing within group companies:
(1) To check whether your device is within warranty, we will share your IMEI/SN number and proof of purchase with our Chinese manufacturing company Honor Device Co., Ltd., which records the date of activation of your device. We will also share non-personally identifiable information, such as device model and broken parts, with Honor Device Co., Ltd., for the purposes of spare parts forecasting and repair supplier settlement.
(2) The routine maintenance and operations of our IT systems is provided by Honor Device Co., Ltd., in China.
Sharing with service providers which act as the data controller in the respective scenarios:
No. | Service | Data | Service Providers | Purpose |
1 | Logistics Service | Name, Phone Number, Postcode, Shipping Address, Billing Address, Order Number, Delivery Number | RAM Logistics (https://www.ram.co.za/Legal) | To deliver or collect devices or invoice |
Our third-party suppliers, who provide us with Email service, SMS, push service and customer services etc, may need to process your data. These third parties are operating under contract and acting on behalf of us. They act as the data processer in the respective scenarios. Specifically, in order to provide Live Chat service to you, we may involve our third party service provider located in Netherlands, where your data will be transferred to.
You have the following data subject rights and options regarding your personal data:
Your Right | Description | How to Exercise Your Rights? |
Right of Access | You can request a confirmation as to whether personal data about you is processed and you can, where applicable, receive a copy of personal data we process about you. | (1) Please log in to your account by clicking Login/Menu icon on the website and clicking Login/Register. |
Right of Portability | You can receive certain data that you have provided to us in a machine-readable format. | (1) You can exercise your data subject rights by contact us as set out in in section 6. |
Right of Erasure | You can have your data erased under certain conditions. | (1) You can exercise your data subject rights by contact us as set out in in section 6. |
Right of Rectification | You can have your inaccurate data corrected and incomplete data completed. | (1) You can exercise your data subject rights by contact us as set out in in section 6. |
Withdraw Consent | You can withdraw consents to the processing of personal data based on your consents. | (1) You can exercise your data subject rights by contact us as set out in in section 6. |
Right to Object | You can object to the processing of your data for certain purposes such as direct marketing. | You can exercise your data subject rights by contact us as set out in in section 6. |
Right to Restrict Processing | You can restrict the processing of your personal data under certain conditions. | You have the right to request for restriction of processing of your data in section 6 under the following scenarios: |
If you need to exercise your privacy rights, lodge a complaint about privacy protection, please contact us by visiting the Privacy Questions page, we will reply as soon as possible.
If you believe that we are not processing your personal data in accordance with this Privacy Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority in your country/region.
We encourage you to regularly check for the latest version of this Statement in website and/or the app settings as we may update it from time to time. In the event of material changes to this Statement, we will notify you by means of notification dialogs, push messages, emails, and so on, depending on the nature of the change.
Note: This Privacy Statement applies to this platform only. For our privacy commitments in relation to other products and services, please see the applicable privacy notice of those products and services. If you want to learn more about Honor’s privacy commitments in general, please read our Global Privacy Policy.